- Left a doctor's office wondering why you didn't get answers to all your questions?
- Become frustrated by a live Customer Service rep who responded to your complaints like a chatbot?
- Had the vague feeling you were being patronized in a conversation, but couldn't put your finger on why?
- Responded to a criticism or complaint, only to be told you're being "defensive"?
- Received an apology and then suspected it was hollow?